Terms of service.

Our services are wellness and relaxation therapies. They are not medical care, and nothing we say or do is medical advice, diagnosis, or treatment. Our practitioners are wellness professionals, not physicians. Lymphatic and bodywork sessions can complement medical care — especially post-operative recovery — but they never replace it.

Always follow the guidance of your doctor or surgeon, particularly after a procedure, during pregnancy, or when managing a health condition. You agree to complete our intake forms honestly and to tell us about anything that could affect your session. We may decline or adapt a service when we believe it isn’t safe or appropriate for you — that caution is part of the care.

Appointments, deposits, reschedules, late cancellations, and no-shows are governed by our booking & cancellation policy, which is part of these terms by reference. The numbers shown there are the ones in force — that page always reflects our current configuration.

Prices are shown at booking and may change over time; the price you confirm at checkout is the price you pay. Payments are processed by our payment processor, and by paying you also agree to that processor’s terms. Where a fee or deposit is described in the cancellation policy, you authorize us to charge it to your payment method on file.

Gift cards never expire and carry no dormancy or service fees. They are redeemable toward any of our services by the person who holds the code. Gift cards are not redeemable for cash, except where the law requires it — for example, California law entitles you to cash redemption when a card’s remaining balance falls below the statutory threshold. Treat your gift card code like cash: we can’t restore value redeemed by someone you shared the code with.

Packages are bundles of sessions purchased together at a preferred rate. Unless the purchase terms for a specific package state otherwise, package sessions are valid for 365 days from purchase, are non-transferable (they belong to the purchaser), and are non-refundable once purchased, as configured at the time of sale. Individual package appointments follow the same cancellation and reschedule terms as any other booking. If we ever permanently discontinue a service you hold unused package sessions for, we will make it right — with an equivalent service or a refund of the unused portion.

Academy courses, videos, manuals, techniques, and materials — along with this website’s text, design, and imagery — are the intellectual property of re:FLOW Studio LLC or its licensors. Enrollment grants you a personal, non-transferable license to use course materials for your own learning and practice. It does not permit you to copy, resell, redistribute, publicly post, or teach from our materials, or to present our curriculum as your own. Completing a course does not, by itself, constitute a professional license or certification beyond what the course explicitly states.

Be a good guest, online and in the studio. You agree not to: misuse the booking system (including holding slots you don’t intend to use or booking with false information); attempt to breach, probe, or overload the website; scrape or harvest data; impersonate others; or harass our staff or clients. We reserve the right to decline service, cancel bookings, or close accounts that violate these terms — with a refund of any unused prepaid amounts where the violation isn’t fraud or abuse.

To the fullest extent permitted by law, re:FLOW Studio LLC’s total liability arising from or related to any service, purchase, or use of this website is limited to the amount you paid us for the service or purchase giving rise to the claim. We are not liable for indirect, incidental, special, or consequential damages. Nothing in these terms limits liability that cannot be limited by law, including liability for gross negligence or willful misconduct.

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules. Any dispute that we can’t resolve together informally — which is always our first preference — will be brought in the state or federal courts located in Orange County, California.

We may update these terms as the studio and platform evolve. When we do, we’ll update the effective date above, and for material changes we’ll notify account holders by email before they take effect. Your continued use after the effective date means you accept the updated terms.

Questions about these terms? Write to hello@reflowwellness.com or reach us via our contact page. re:FLOW Studio LLC, 2801 El Camino Real, Tustin, CA 92782, Suite #17.